Open Positions 


Customer Development Consultant 

mySidewalk’s next Customer Development Consultant will require someone that loves helping cities reach their full potential. This person has spent their career in and around cities working with thought leaders, city leaders, and citizens to quickly drive results. Our next Customer Development Consultant does not like to sit still and uses their “mover and shaker” mentality to constantly push those around them. They understand where the industry is headed and will stop at nothing to get others to the same finish line.

 

The kind of problems you’ll help us solve:

  • How do cities track and measure city performance today?
  • What strategy best connects our innovative technology to other thought leaders in the public sector?
  • How do we best serve cities, their leaders, and city challenges with our technology?

 

How you’ll solve those problems:

Infuse industry knowledge into the organization and sales process.

  • Use industry knowledge to drive strategy and tactics in connecting with potential customers
  • Open conversations with current industry relationships to help enhance our customer knowledge, product research, and/or our sales strategy
  • Inject knowledge of city structure, procurement and/or RFP process to efficiently move deals within our sales pipeline

Work closely with marketing to craft a common voice and resounding value proposition.

  • Inject thought leadership and industry experience into our marketing voice
  • Further craft our personas with industry insight and align our marketing channels to amplify that persona’s voice
  • Attendance and participation in trade shows and and professional meetings 

Measure progress and improve process of our internal systems.

  • Develop measurable goals to track and trend results on the overall plan and revenue opportunities
  • Improve process and marketing tactics to better align with a thought leadership, relational approach with potential customers in the public sector
     

You’ll help us solve those problems if you:

  • Have exposure to the public sector, local government and/or performance management
  • Persuade and influence, using appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities, services, and products
  • Actively listen, hear, and understand what is said and not said, and comprehend the meaning and intent
  • Desire to independently interact with multi-functional teams
  • Communicate effectively at all levels of an organization, from individual contributors to C-level
  • Have a BA/BS degree or equivalent business experience

To apply, email careers@mysidewalk.com


Account Executive 

mySidewalk’s next Account Executive will require someone that enjoys selling market-leading technology and providing thought leadership in the city intelligence space. This person will work closely with sales leadership to deliver our message, iterate our sales process and generate new business with disruptive technology in the government space.

 

The kind of problems you’ll help us solve:

  • How do cities track and measure city performance today?
  • What sales strategies best create and expand opportunities within the public sector?
  • How would you navigate a complex selling cycle with a SaaS offering?

 

How you’ll solve those problems:

Develop strategies for selling directly to government customers.

  • Position, market and sell our city intelligence platform within the territory assigned and customer population
  • Perform in-depth client and industry research to create compelling business cases and RFP responses
  • Create and implement a strategic plan to provide account management, focusing on new customer acquisition

Work closely with marketing to nurture leads and build pipeline.  

  • Develop an understanding of the industry trends and relevant business drivers in our industry
  • Attendance and participation in trade shows and and professional meetings

Measure progress and improve process of our internal systems.

  • Collaborate with the Marketing and Customer teams to develop strong use cases, build brand trust, and establish long-lasting relationships with industry leaders / customers
  • Develop measurable goals to track and trend results on the overall plan and revenue opportunities
  • Utilize our internal customer relationship management system (Zoho) and forecasting tools

 

You’ll help us solve those problems if you:

  • Have a BA/BS degree or equivalent business experience
  • 5+ years of software solution sales or direct sales experience
  • Have previous experience with a value based sales, 'solution selling', target account sales, 'complex sales' or similar sales methodology
  • Persuade and influence, using appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities, services and products
  • Actively listen, hear and understand what is said and not said, and comprehend the meaning and intent
  • Desire to independently interact with multi-functional teams
  • Communicate effectively at all levels of an organization, from individual contributors to C-level
  • Possess a working knowledge of Business intelligence, Performance Analysis, or enterprise-wide specific solutions within the Public Sector

To apply, email careers@mysidewalk.com.


Client Development Executive 

As an industry leader in geospatial civic intelligence, mySidewalk challenges city leaders to rethink the way they do business and empowers cities to become efficient, smarter, and most importantly, people-centric. mySidewalk’s next Client Development Executive will require someone that has a knack for understanding the larger picture and driving execution through to the tiniest details. Our next teammate will use empathy to guide their interactions yet approach their work with an analytical mindset. This person will work closely with sales leadership as well as the product and marketing teams to further drive a customer-centric approach in the organization.

 

The kinds of problems you’ll help us solve:

  • What systems and processes best help us capture customer feedback?
  • How do we help make our customers successful? How do we expand and deepen our customer relationships?
  • How do we connect the needs of our customers to the product roadmap?


How you’ll solve those problems:

Develop and drive the full customer lifecycle.

  • Proactively build strong customer relationships to provide our customer base with the proper level of service and support
  • Serve as a client advocate both internally and externally to build a partnership between their work and our product.
  • Improve and connect customer processes across products, bringing consistency to all workflows

Strategically scale customer impact, growing the business.

  • Act as a thought partner for our customers, supporting the full range of their needs
  • Understand client business needs and suggest appropriate solutions
  • Align internal processes with sales, product and customers to deepen and expand our customer reach

Foster advocacy in our customer base.

  • Develop client communication that continues to position mySidewalk as an industry leader and trusted resource for city intelligence tools
  • Work closely with marketing to develop relationships across the customer base, including working with our customer advisory board and/or user group meetings


You’ll help us solve those problems if you:

  • Have 5+ years relevant experience with client development, customer success, account management, sales or professional services
  • Are motivated and results-driven with a strong sense of initiative and ownership
  • Demonstrate intellect, drive, executive presence, and sales acumen
  • Have proven experience building excellent client relationships, offering strategic insight into their work
  • Actively listen, hear and understand what is said and not said, and comprehend the meaning and intent
  • Desire to independently interact with multi-functional teams
  • Communicate effectively at all levels of an organization, from individual contributors to C-level
  • Embrace change: You see opportunities where others see problems

To apply, email careers@mysidewalk.com


Not sure where your skills fit in? No problem. We’re more focused on finding smart, talented individuals passionate about our business than someone to fulfill a role. Email your resume to careers@mysidewalk.com and tell us why you’re passionate about mySidewalk.